Refund Policy

We believe in transparency and fairness. Here's everything you need to know about refunds for our budget foundations learning programs.

Our Commitment to You

At Energy IntelliLink, we want you to feel confident about your investment in financial education. We've designed our refund policy to be straightforward and fair, giving you options if our program doesn't meet your expectations.

This policy applies to all our budget foundations courses and learning programs purchased through energyintellilink.com. Take a moment to read through the details so you know exactly what to expect.

When You Can Request a Refund

14-Day Window

You have 14 days from your purchase date to request a full refund if you've completed less than 25% of the course content. This gives you time to explore the materials and decide if they're right for you.

Technical Issues

If you experience persistent technical problems that prevent you from accessing course materials, and our support team can't resolve them within 5 business days, you're eligible for a full refund regardless of how much content you've accessed.

Program Cancellation

Should we need to cancel a scheduled program or live session, you'll receive a full refund unless you choose to transfer to another available program date.

Medical or Personal Circumstances

We understand that life happens. If serious medical issues or unexpected personal circumstances prevent you from participating, contact us within 30 days with documentation, and we'll work with you on a case-by-case basis.

How to Request Your Refund

Submit Your Request

Email info@energyintellilink.com with "Refund Request" in the subject line. Include your full name, purchase date, order number, and a brief explanation of why you're requesting a refund. The more details you provide, the faster we can process your request.

We Review Your Request

Our team will review your refund request within 2 business days. We'll check your course progress, purchase date, and any technical support tickets you may have submitted. You'll receive an email confirming we've received your request and are looking into it.

Decision and Confirmation

We'll send you a decision within 3 business days of our review. If approved, you'll get a confirmation email with details about when to expect your refund. If we need additional information, we'll reach out directly.

Receive Your Refund

Once approved, refunds are processed according to your original payment method. See the processing times below for specific timeframes. Your course access will be revoked once the refund is issued.

Refund Processing Times by Payment Method

Payment Method	Processing Time	Additional Notes
Credit Card	5-7 business days	Depends on your bank's processing schedule
Debit Card	5-7 business days	May appear faster with some banks
Bank Transfer	7-10 business days	We'll need your current banking details
PayPal	3-5 business days	Usually the fastest refund method

I've completed more than 25% of the course

Once you've accessed more than 25% of the course materials, you're no longer eligible for a standard refund. We set this threshold because at that point, you've consumed a significant portion of the educational content we've created.

However, if you're experiencing issues with the course quality or have concerns about the content, reach out to us anyway. We might be able to offer partial credit toward another program or work out an alternative solution.

My payment was made over 14 days ago

After the 14-day window closes, standard refunds aren't available unless you meet one of our special circumstances criteria (technical issues, medical situations, or program cancellation).

That said, we value your learning experience. If you're unhappy with the program beyond the refund window, contact us to discuss alternatives like course exchanges or additional support resources.

I purchased multiple courses at once

If you bought a bundle or multiple courses together, we evaluate refund requests individually for each course. You might be eligible for a partial refund if some courses meet the refund criteria while others don't.

We'll calculate the refund based on the individual course prices rather than the bundled discount price. This ensures fairness if you're keeping some courses from the bundle.

I received the course as a gift

Refunds for gifted courses are processed to the original purchaser, not the recipient. If you received a course as a gift and want a refund, you'll need to have the person who bought it contact us with the purchase details.

Alternatively, the gift purchaser can authorize you to handle the refund request on their behalf by sending us written permission along with the order information.

Important Things to Remember

Refund requests must come from the email address associated with your energyintellilink.com account. This helps us verify your identity and protect your account security.
Downloaded course materials, workbooks, or bonus content must be deleted after receiving a refund. You're not permitted to retain copies of paid educational materials after a refund is issued.
If you've received a certificate of completion for any course, you're no longer eligible for a refund of that specific course, as the certificate validates that you've completed the program.
Promotional discounts or coupon codes used during purchase don't affect your eligibility for refunds, but the refund amount will reflect the price you actually paid, not the original list price.
Bank fees or currency conversion charges incurred during your original purchase are not refundable. We'll refund the amount we received after processing fees.
Subscription-based access follows a different refund structure. If you're on a monthly subscription, you can cancel anytime, but we don't offer refunds for partial months.
Access to community forums, private groups, or peer networks ends immediately upon refund processing. Make sure to save any important discussions or connections before requesting a refund.

Special Circumstances and Exceptions

We recognize that sometimes situations fall outside our standard policy guidelines. Maybe you're dealing with a family emergency, unexpected job loss, or health crisis that makes continuing the program impossible.

In these cases, we encourage you to reach out anyway. While we can't guarantee a refund outside our stated policy, we evaluate each situation individually and try to find solutions that work for everyone involved.

You'll need to provide documentation for special circumstance requests. This might include medical records, legal documents, or other proof depending on your situation. We handle all sensitive information confidentially and only use it to evaluate your refund request.

What Happens After a Refund

Once your refund is approved and processed, your access to the course platform ends immediately. You won't be able to log in or view any course materials, including videos, worksheets, or community discussions.

Any progress tracking, notes you've taken within the platform, or quiz results will be permanently deleted. We recommend downloading or copying any personal notes before requesting a refund if you want to keep them.

If you decide to repurchase the same course later, you'll start fresh with no access to your previous progress or history. Previous completion certificates will also be invalidated.

Disputes and Questions

If your refund request is denied and you disagree with the decision, you can ask for a secondary review. Send an email explaining why you believe the decision should be reconsidered, and a different member of our team will evaluate your case.

We aim to respond to dispute reviews within 5 business days. This is our final internal review process. After a dispute review, our decision is final, and we won't be able to process additional requests for the same purchase.

For questions about this policy or your specific situation, contact our support team at info@energyintellilink.com. We're here from 9 AM to 6 PM KST, Monday through Friday, and typically respond within 24 hours on business days.

Need Help or Have Questions?

Our support team is ready to assist you with refund requests, technical issues, or any questions about this policy. We're committed to making this process as smooth as possible.

Contact Support Team Return to Homepage